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Terms & Conditions

This website is owned and operated by Mesop Australia Pty Ltd ACN 117 868 747 (‘Mesop’). The following Terms & Conditions govern your access, purchase of products & use of all content & functionalities available on the Mesop website (the “Site”), related domain names & micro-sites accessed through the URL www.mesop.com & any other website or micro-site of the Company. By using the Site you agree to accept & consent to these Terms & Conditions. Please note that Mesop reserves the right to modify, alter or update these Terms & Conditions at any time without notice.

Clients under the age of 18 must let their parent or guardian know about Mesop’s Privacy Policy before registering to use this Site or any of this Site’s services.

YOUR ACCOUNT
You must provide user profile information that is accurate & current when registering. It is solely your responsibility to keep your user profile information confidential. You release & indemnify Mesop Pty Ltd in relation to any liability arising out of the unauthorised use of your username & password. You have the right to delete your personal information at any time. Any previously posted or shared content will remain Mesop’s property when your user information is deleted. If you wish to delete your account please email online@mesop.com. Mesop can at any time delete or block your user information &/or account, for any reason, with or without prior notice or explanation & without liability. 

You will need to register your email address to this Site to receive further marketing updates, preview sales or exclusive information made available to you as a service of mesop.com.

For information about how we use your data, please refer to our Privacy Policy.

PAYMENT METHOD
Purchases may be paid for using a debit credit card (Visa or Mastercard). All transactions on this Site are billed in Australian Dollars (AUD). 

DELIVERY OF PRODUCTS
Mesop Pty Ltd delivers worldwide using Australia Post & the postal service of the customers’ country. The delivery fees will depend on the country & region. Mesop Pty Ltd will not be held responsible for any additional taxes incurred by your country. Please check your local customs procedures regarding taxes. We will endeavor to deliver your order as quickly & efficiently as possible but we will not be held responsible for delays due to unforeseen circumstances which are out of our control. Please refer to our Shipping page HERE for information on shipping charges & delivery times.

RETURNS & EXCHANGES

We want you to be happy with your Mesop purchase and enjoy it for many years to come. If you are not completely satisfied with your Mesop garment you may return or exchange (for a different size) within 21 days of receiving your order.
We will gladly accept exchange or refund the garment if it is unworn with original tags intact and in resalable condition. Any stains including makeup on the garment will incur a dry-cleaning fee that will be taken out of the refunded amount. Exchanges will be honoured any time within 21 days of receipt of your purchase, provided we have the item in stock.
NOTE: Refunds can only be processed once a week (Friday) by Accounts at Head Office. Unfortunately, we can not exchange one garment for a new style altogether due to our inventory system. In this case, you would have to complete a new order altogether.

Please address your returns or exchanges to:

MESOP ONLINE RETURNS CENTRE
628 - 632 Smith Street
Clifton Hill
VIC 3068
Australia

PRICES & DESCRIPTIONS
We strive to give you as much information on each garment as possible, including garment descriptions, material information and an array photographs with different angles & close-ups. All prices are correct at the time of publishing & we reserve the right to change the prices without notice.

AVAILABILITY
All orders are subject to availability. Items in your shopping basket are not reserved and may be purchased by other customers until you reach the Check Out page. On the rare occasion that your order cannot be for-filled, we will contact you directly via phone and/or email to inform you of the situation and either offer you an alternative option or process your refund pending the availability and individual situation. 

PRODUCT REPRESENTATION
We will do our best to ensure that our products on the website are represented as accurately as possible. However, there may be a subtle colour variation between the website and the products themselves and between garment size specifications.

COPYRIGHT
Content on our website is subject to copyright and other intellectual property rights. You may not alter, reproduce, re-transmit, distribute, display or commercialise the material in any way without written permission from Mesop Pty Ltd. This includes the use of images and product descriptions.

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