Returns & Exchanges
RETURNS & EXCHANGES
Mesop would love our customers to feel like they've received the best possible service; to which is why, we are happy to assist you when it comes to Returns & Exchanges.
To create a Returns Authorisation, you are more than welcome to email our Customer Care team through the following email:
Please ensure that you include your Order Number, Proof of Purchase alongside a Returns reason.
Garment(s) must be returned strictly within 14 days of the purchase date to be authorised for a Full Refund; however, we are happy to authorise a Credit Note should this be Returned after 14 days of purchase.
Returns must include all original packaging, in original condition - whilst garments must be unworn, unwashed and not damaged.
Where possible the garment can be exchanged for a different size (or replacement garment if deemed faulty) if in stock for Australian orders only. An online credit will be issued for any “Sale” items that cannot be exchanged.
Sale items are not eligible for a refund due to “change of mind” and will receive store credit only (minus shipping costs). “Sale” items are any items that have a markdown of the RRP as stated online and on the barcoded tag attached to the garment. All Store Credits are valid for 12 months from the authorisation date.
Simply post the items back to us & enclose your supplied returns form within 14 days of receiving your order to be eligible for a return. Once we have processed your return, we will notify you via the email address provided with your original online order on the status of your return
We take pride in our quality crafted garments and apologise should you experience and inconvenience caused by a Faulty garment. Should this be the case, you are more that welcome to contact our Customer Care team, who shall assess the products condition and provide a possible solution.Please ensure that you include imagery of the garment's affected areas, alongside a Proof of Purchase. CANCELLATIONS Orders can be Cancelled, prior to Shipment. If you have changed your mind and would like to cancel your Order, please contact our Customer Care team as soon as possible.
We do not provide return shipping labels. Return shipping remains at the customer’s expense. We recommend using a tracking service to ensure your return does not get lost in the mail and there is proof of return. MESOP will not be held liable if the return parcel is not received. Any return customs charges will remain at the customer’s expense. If customs fees are left unpaid your return parcel will sent back to you.
Returns can take up to 3 working days to be delivered to our warehouse & up to an additional 7 working days for your bank account to process the refund.