International orders of “Sale” items cannot be exchanged. An online credit of the purchase price (minus shipping) will be given to the customer and will be valid for 12 months to be used.
Simply post the items back to us & enclose your supplied returns form within 14 days of receiving your order to be eligible for a return.
Returns can take up to 3 working days to be delivered to our warehouse & up to an additional 7 working days for your bank account to process the refund.
Once we have processed your return, we will notify you via the email address provided with your original online order on the status of your return.
We do not provide return shipping labels. Return shipping remains at the customer’s expense. We recommend using a tracking service to ensure your return does not get lost in the mail and there is proof of return.
MESOP will not be held liable if the return parcel is not received. Any return customs charges will remain at the customer’s expense. If customs fees are left unpaid your return parcel will sent back to you.