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FAQ's

We pride ourselves on our excellent customer service. If you have any questions regarding your online order, your garment's care instructions etc please do not hesitate to contact us during business hours (please see Christmas break business hours below)

MESOP HEAD OFFICE
628 - 632 Smith Street,
Clifton Hill
VIC 3068
AUSTRALIA

T: 1300 657 483
F: +61 3 9411 0399
E: customerservice@mesop.com
Monday - Friday
8:30am - 5:30pm

 

CAN I CHANGE MY ORDER?
Please call/email our customer service team if you ordered the incorrect size/colour garment. Once payment has been confirmed, you cannot make any changes or cancel the order. On the rare occasion this may be possible, so please contact us straight away to discuss. Generally speaking, you will need to wait for your parcel to be delivered to you & then return it to us in its original condition (including tags still on) to exchange for another size or a refund.

 
I WANT TO RETURN A GARMENT.
If you are not completely satisfied with your Mesop garment you may return or exchange within 21 days of receiving your order.

We will gladly issue an exchange or *refund (see below for “Sale” items) the garment if it is unworn with original tags attached & in a re-saleable condition. Garments with any marks (including makeup) will not be accepted, nor if the ‘Online Hang Tag’ has been removed from the hemline.

“Sale” items are not eligible for a refund simply due to a “change of mind”. Where possible the garment can be exchanged for a different size (or replacement garment if deemed faulty) if in stock for Australian orders only. An online credit will be issued for any “Sale” items that cannot be exchanged. Garment(s) must be returned strictly within 21 days of the purchased date. Online vouchers valid for 12 months to be used exclusively at www.mesop.com

International orders of “Sale” items cannot be exchanged. An online credit of the purchase price (minus shipping) will be given to the customer and will be valid for 12 months to be used exclusively at www.mesop.com

“Sale” items are any items that have a markdown of the RRP as stated online.

We do not provide free return shipping. If you wish to return or exchange your garment it will be at your own expense & we strongly recommend using a tracking service.

Returns/exchanges are accepted at our Retail Store in Clifton Hill, Melbourne (see retail shop address below). Exchanges are accepted if we have the size in stock. It is advised to call ahead of time so we can organise the new garment from our warehouse. Please note that refunds cannot be processed on the spot and are subject to the below time frame. Refunds will only be processed by accounts each Friday.

Unfortunately, we can not exchange one garment for a new style altogether due to our inventory system. In this case, you would have to complete a new order altogether.

MESOP RETURNS
628 - 632 Smith Street,
Clifton Hill
VIC 3068
AUSTRALIA

E: online@mesop.com

 

I HAVE RECEIVED A FAULTY ITEM.
Every precaution is taken to ensure our garments are delivered to you intact and of the best quality. In the unlikely event that you receive a faulty item, we certainly offer an exchange or full refund.

Simply return it to us along with your completed returns sent with your order within 21 days of receiving your garment(s).

WHAT PAYMENT OPTIONS ARE AVAILABLE?
You can make a purchase on this website with either MasterCard, Visa & Visa Debit.

WHAT SIZE AM I?
We are happy to help with any questions you may have about the fit or size of our clothing so you receive the right size the first time. Please take a look at our Size Chart HERE.
If you have any further questions, our customer services team can easily assist you: email online@mesop.com or call us on +61 (03) 9411 0303. 

DOES MESOP DELIVER OVERSEAS?
Yes. We offer delivery to most international destinations. Shipping rates vary depending on the destination of the parcel and the postage charges are displayed when you place your order on the website.
Please see our Shipping page HERE for more information. If your destination country is not listed then please contact our customer service who will advise on costs to ship your order: 

T: 1300 657 483
E: online@mesop.com

 

CAN I HAVE MY ORDER DELIVERED BY EXPRESS?
Yes. Express next business day delivery is available for domestic online orders, however, the order must be placed before 10am Monday – Friday to qualify & select the "EXPRESS SHIPPING" option. Please Note: The Express Shipping option may not be available during December - January periods as our warehouse is not open every day, therefore we can not despatch daily. 

Parcels are delivered Monday to Friday and a signature is required upon delivery. Please note that if your order is placed on Friday before 10am, it will be delivered the following Tuesday. All express parcels are delivered by the Australia Post.
Find out more on our Shipping page HERE.

IS THIS WEBSITE SECURE?
Your security online is very important to us. For this reason, we use Secure Socket Layer (SSL) technology to help ensure that your shopping experience is safe & secure.

SSL encrypts and protects the data you send to us over the internet & is enabled when you see a padlock at the top of your browser. You can click on the padlock icon to find out information about the SSL digital certificate registration. You will also notice when you look at the location (URL) field at the top of the browser, that the URL begins with 'https:' instead of the usual 'http'. This indicates that you are in secure mode.  

If you have any further questions, please do not hesitate to contact us.

T: 1300 657 483
E: customerservice@mesop.com
Monday - Friday
8:30am - 5:30pm

Or simply fill in the form below.

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